FAQ | Automate Digital

Frequently Asked Questions

What are my payment options?

We accept payments on PayFast/ Ozzow via credit card, debit card, instant EFT. We also accept payments made by bank EFT. Please note for payment made by EFT, we will only start processing your order once your payment has cleared in our account. Is it safe to shop with you? Yes, it is safe to pay online for your order. We make use of PayFast/ Ozzow and Yocco to process payments. They use 3D Secure technology ensuring all card details are encrypted.
Can I change my delivery address?

You unfortunately cannot change your delivery address once payment has been received.
What are my delivery options?

We offer two delivery methods: Collect – Upon checkout, you can choose to collect from our Johannesburg, Offices. Please wait to receive an email confirming that your order is ready. Collection hours are Monday to Friday 08:00 – 16:30. Please bring proof of ID and Credit Card used to make the purchase when collecting the goods from our premises. Courier – We can deliver directly to your home or business anywhere in South Africa. What is your delivery fee? We offer free delivery for orders in South Africa . Should you be located outside the country, a delivery fee is applicable. When will I receive my order? Delivery times vary. Please allow 1 – 5 working days to receive your order although your order may arrive sooner than this. What if a product is missing from my delivery? If you received an order with a missing item, please notify us by email on info@automatedigital.co.za
Do you keep stock On Hand in your offices?

No we don’t keep stock in our offices due to security reasons.Stock made available upon orders.
What are Automate Digital bank details?

Our details are as follows: Bank: FNB Account Holder: Automate Digital Account No. 63063507447 Branch Code: 256205 Swift Code: FIRNZAJJ Kindly email your Proof of Payment to info@automatedigital.co.za
What if my Order gets damaged or lost by the courier?

Please do inform us right away and we will try to resolve the problem or order replacements. It’s our responsibility to ensure that you get what you ordered in proper condition.
Can I have a bulk discount?

We do offer bulk discount. To request a bulk discount Please email us on info@automatedigital.co.za
What if I find I actually don’t want something that I ordered?

You are only allowed to cancel the order before it is delivered to you. There will be a 20% handling fee that will be applied .