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RETURN POLICY

RETURN POLICY

Returns

Returned goods cannot be accepted without a copy of the invoice for the returned good and must be made within 7 days from the issue date. When posting goods back to us, please include a copy of your invoice.

1. Incorrectly Ordered Good Printer Consumables and Spare parts

If you have incorrectly ordered and received consumables or spare parts you have purchased, Automate Digital will offer you a credit for the unused and unopened items you return. However, any shipping fee that you paid for the original purchase is non-refundable.

Please note the following:

  • All items must be returned within 7 days from the date of invoice.

  • All items must be in the original packaging, unused, unopened, undamaged and free

    of any additional shipping labels or marks. We do not accept resealed items. We recommend using different external packaging for shipping to ensure goods returned are in good condition.

  • All incorrectly ordered or unwanted returns may incur a 20% restocking/cancellation fee.

  • It is your responsibility to pay the freight charges and insurance associated with the return. Automate Digital will not issue a credit or refund on such costs.

  • Please ensure goods are returned with a tracking number, as we will not issue a credit for items that have not been received by our warehouse.

  • Goods that are shipped with ‘receiver to pay’ will be rejected, leaving the courier responsible for the appropriate disposal of the returned items.

If these requirements are not satisfied, Automate Digital reserves the right not to offer a credit. All rejected printer consumables will be held for 90 days. If no instruction is received within that time, the rejected item will be disposed of. There will be a shipping fee to return any rejected item back to you.

Printers

Printers cannot be returned if you have incorrectly ordered or change your mind.

2. Faulty Items

Our goods come with a 12 standard month warrantee/guarantee

If an item within warranty is deemed faulty, you are entitled to a repair, replacement or credit, at the discretion of the manufacturer and/or Automate Digital. We reserve the right to decline a repair, replacement, credit or refund claim where any product fault is caused by:

  • Misuse, neglect and abnormal use or abuse

  • Normal wear and tear

  • Damage arising from improper assembly or modification

  • Damage to external or product packaging only.

  • Damage occurring during your own handling and transportation of goods.

Please note any shipping fee already paid to Automate Digital is non-refundable.

Do not dispose of any items you suspect are faulty, as we will require the items
back. We will not issue credits, refunds or replace any faulty items that cannot be returned.

3. Restrictions on Returns

  • We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

  • To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. Empty and/or expired items will not be credited or replaced.

  • If the product has been tampered with in any way, the product will not be replaced or credited.

  • All consumables must be sealed and secured to ensure they do not leak or get lost in transit.

  • All media, consumables and software do not carry any warranty

  • Refurbished products are sold with a standard 1 (one) year warranty

  • Faulty items that cannot be repaired, will be swopped out provided it’s within the

    warranty period

  • The following are excluded from warranty claims:

  • a. Any physical damage to or mishandling of the item

  • b. Any burn marks on the item

  • c. Lightning damage, or damage due to power surge

  • d. Missing / damaged serial numbers and / or other original labels

  • e. Any markings, writings on and / or tampering with an item

  • f. Service-related issues, these units require regular servicing, problems occurring

    due to worn parts or lack of ongoing service fall outside of the warranty

  • Once we have received the goods, we will then evaluate them and contact you to

    advise you of the result.

4. Items Damaged in Transit

Although great care is taken when packing items that’s to be couriered, Automate Digital accepts no liability for items damaged during in-transit with couriers, hence customers are strongly urged to arrange their own courier

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