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AUTOMATE DIGITAL (PTY) LTD respects your privacy and will handle your personal information with care. This privacy policy forms part of the website terms and conditions and sets forth the way we collect, use, process, retain and disclose your personal information. By visiting or using our website you agree to the terms included in this privacy policy. AUTOMATE DIGITAL (PTY) LTD will use its best endeavours to only use or disclose your personal information in the manner stated in this policy. Our Privacy Policy will be made clear to you at the point of collection of your personal information.

By completing a form or contacting us via any other means including but not limited to Telephone, Web Chat, or in person you consent to receiving communications from us via Email, WhatsApp, telephone call or any other communications means required to provide you with requested information.

1. Personal Information Collected

1.1 When making an online enquiry using any of our website forms, we will collect your contact information which includes your name, email address, your city/town and phone number;

1.2 When making a purchase with AUTOMATE DIGITAL (PTY) LTD, we will collect your contact information which includes your name, email address, phone number, and delivery address as well as your business information which includes your company name, billing address and VAT number. We will also collect information on the services we provided to you which includes what product you purchased, when and where the purchase took place and the amount you paid;

1.3 Information about the device used to access our website (such as the make, browser and IP address) as well as user behaviour on how you use our website.

2. How We Utiise and Share Your Personal Information?

AUTOMATE DIGITAL (PTY) LTD will not disclose your personal information to any third party other than for the reasons set out below:

2.1 To our employees and/or third-party service providers who assist us in processing orders, delivering items to you and processing refunds;

2.2 To law enforcement, government officials, fraud detection agencies or other third parties when we believe in good faith that the disclosure of personal information is necessary to comply with the law or any legal processes, prevent fraud, abuse or misuse of our website and to prevent financial loss.

2.3 Our website uses third party services such as Google Analytics. These third-party services do not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

2.4 We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

2.5 Ozzow processes all credit card transactions therefore they receive your payment details from you. The information they collect includes payment method, purchase amount, date of purchase, and payment method information. Ozzow is 3D Secure and a PCI Compliant operator for credit card or any card processing.

3. Your Rights

You have the following rights under data protection legislation in relation to the personal information we collect about you:

3.1 the right to access a copy of the personal information we hold about you;

3.2 the right to correction of inaccurate personal information we hold about you;

3.3 the right to restrict our use of your personal information;

3.4 the right to be forgotten;

3.5 the right of data portability; and

3.6 the right to object to our use of your personal information.

Should you wish to receive a copy of the information we hold about you or if you would like to update your details or remove your details, please send us an email on

4. How Long We Use Personal Data For?

We will not keep your personal data for longer than is necessary. This timeframe varies depending on what the personal information was collected for.

5. How We Protect Personal Information?

The following are some of the measures we have in place for protecting your personal information:

  • We make use of firewalls, user verification and data encryption;

  • We only authorise access to trusted employees who need the information to fulfil their job function;

  • We regularly monitor our systems for possible vulnerabilities and attacks;

  • Information that is transmitted is protected by encrypting it.

6. Links

AUTOMATE DIGITAL (PTY) LTD will not provide links to other websites. Please note we are not responsible for the privacy policies of third-party websites and advise you to review the privacy practises for the websites you visit.

7. Cookies Policy

AUTOMATE DIGITAL (PTY) LTD makes use of cookies which are small text files that are transferred to your device when you visit our website. These files do not contain personal information rather a personal identifier which allows us to associate your personal information with a specific device. The cookies on our website are also used for the following:

  • Helps makes the website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies;

  • Helps us to identify repeat visitors and facilitate the visitors on-going access to the website;

  • Helps us to understand how visitors interact with our website by collecting and reporting data such as domain, IP address, browser used, date and time of visit, pages you visit;

  • Sends data to Google Analytics about the visitor’s device and behaviour; and

  • Cookies from Google assists us in displaying targeted advertising based on what is considered most relevant depending on what websites you have previously visited.

8. Privacy Policy Changes

We may change the terms of this policy at any time. If changes do occur, we will update this page accordingly and post a notification in a prominent place on our website. The amended privacy and security policy will supersede and replace any previous policies with effect from the date on which it is posted on our website. This privacy policy was updated in July 2020.

9. Contact Us

Should you have any queries relating to our Privacy Policy, please contact us by emailing 

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